APPLICABLE WARRANTIES

All products offered through the website are completely original, unless otherwise indicated in their description.

In accordance with current regulations on consumer goods guarantees, our products have a 2-year guarantee from the date of the purchase invoice (for orders prior to January 1, 2022) or 3 years (for orders after January 1, 2022), although during the first months the defect that the product may present is presumed to be factory-originated, unless proven otherwise, and the customer must prove that it is also a factory-originating defect if it occurs after the sixth month and before two years. Always with an invoice or purchase receipt.

Thus, if the item is damaged and the customer suspects that it may be due to a manufacturing fault, they can make use of the guarantee by contacting our online customer service in the shipping and returns section of the website where they made the purchase, in accordance with the content and limitations established in the General Law for the Defense of Consumers and Users and other applicable regulations.

Sport Business Solutions S.L will process the guarantee with the technical service of the product brand.

Once the item has been analyzed by the technical service, three situations may occur:

· That the technical service fixes the product and it is returned to the customer.

· That the technical service exchanges the item for a new one. In this case, the same item will ALWAYS be returned, and it will not be possible to exchange it for a different one (except in the case of lack of stock).

· That the technical service determines that the product does not have a manufacturing fault and that the exchange or repair is not appropriate. In this case, the customer will be returned the original product.

(Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. BOE No. 76, of March 28, 2014.)

Online dispute resolution

As a Consumer and User, we inform you that in accordance with Art. 14 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the Parties, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both Parties to reach an agreement, and may ultimately suggest and/or impose a solution to the conflict. Link to the ODR platform

Applicable law and jurisdiction

These conditions will be governed or interpreted in accordance with Spanish law in all that is not expressly established. The provider and the CLIENT agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions to the Courts and Tribunals of the CLIENT's domicile.

In the event that the CLIENT is domiciled outside of Spain, the provider and the CLIENT expressly waive any other forum, submitting to the Courts and Tribunals that are competent and that are legally determined by the laws applicable to this contract.

By placing your order, you accept these Terms and Conditions and the Conditions of the service listed below.

Physical gifts will be available while supplies last, but in no case will the order be sent without its corresponding gift or replacement, if so indicated in the order.

We reserve the right to exchange gift items, if we do not have them, for others of equal or greater value.

Gifts cannot be exchanged for money, nor are exchanges, returns or guarantees accepted.

Returns of gift items must be previously approved in writing at the Customer Service Center and will be accepted or not, depending on the availability of items.

Shipping costs for exchanging gift items, previously approved, must be assumed by the customer both for the section from their home to our facilities and for the replacement section from our facilities to the customer's home.

In the event of placing an order for which a gift corresponds and there is no stock of the initial order at that time; you will be offered compensation for the inconvenience caused by another item of equal or better characteristics to which a gift item may or may not correspond.

The company is not responsible for the weight of the paddles sent. We try to respect the comments, sending the closest weight possible, but we cannot guarantee its delivery and we will not be responsible for possible return costs.

The resolution of any conflict that may arise from the relationship will be resolved in accordance with the law